Refund policy
This policy applies to orders shipped within the United States and its territories. This policy does not limit any rights you may have under applicable consumer protection laws or credit card dispute procedures.
Due to the handmade and fragile nature of my pieces, I do not accept returns or exchanges except as required by applicable law or the platform through which your purchase was made.
Contact me at hello@rodspots.shop with any questions. I am always happy to find a solution that works for you.
Order Cancellations
Ready-to-ship orders may be cancelled for a full refund within 24 hours of purchase. Contact me at hello@rodspots.shop with your order number to request a cancellation. Cancellation requests submitted after 24 hours cannot be guaranteed, as your order may already be in processing or packed for shipment.
Custom and Commissioned Pieces
Custom orders, including custom glazes and sizing, are non-refundable once production has begun. A custom or commissioned order is considered fulfilled once I send a production confirmation email. At that point, the order enters production and cancellations are no longer accepted.
To cancel a custom order for a full refund, contact me at hello@rodspots.shop within 48 hours of placing it, or before you receive a production confirmation email, whichever comes first.
Damaged in Transit
All orders are shipped with full insurance protection. If your piece arrives damaged, I will fully refund the price of the item plus any shipping costs you paid.
To file a damage claim:
- Inspect your package immediately upon delivery.
- Contact me within 72 hours at hello@rodspots.shop.
- Include your order number and clear photos of the damaged item and the original packaging.
Claims submitted after 72 hours cannot be accepted, as this is required by the carrier's insurance process.
Questions?
Reach me anytime at hello@rodspots.shop. I stand behind every piece I make.