Shipping policy
I take great care packaging every piece to ensure it arrives safely. All orders are shipped with full insurance protection.
Processing Time
All ready-to-ship orders are processed and handed to the carrier within 2–3 business days of purchase (excluding weekends and holidays). You will receive a tracking number by email once your order ships.
Custom and commissioned pieces have longer lead times. Your estimated completion and ship date will be confirmed in your commission email.
Domestic Shipping
I ship within the United States and its territories via UPS. Shipping costs are calculated at checkout based on order size and delivery address.
Estimated delivery after handoff to carrier: 2–7 business days depending on your location. Exact delivery dates cannot be guaranteed once the package is with the carrier.
Damaged in Transit
All orders are fully insured. If your piece arrives damaged, contact me within 72 hours of delivery at hello@rodspots.shop with:
- Your order number
- Photos of the damaged item
- Photos of the original packaging
Claims submitted after 72 hours cannot be accepted, as this is required by the carrier's insurance process. I will handle the rest and ensure you are fully refunded.
Lost or Delayed Packages
If your tracking shows no movement for more than 5 business days, contact me at hello@rodspots.shop and I will open an investigation with UPS on your behalf.
Address Accuracy
Double-check your shipping address at checkout. I am not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error immediately after ordering, contact me at hello@rodspots.shop as soon as possible and I will do my best to correct it before the order ships.
Questions?
Reach me at hello@rodspots.shop.